At EXIM EXPRESS, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our courier services. By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: When you place an order, sign up for our services, or contact us, we may collect personal details such as your name, email address, phone number, and delivery address.
• Payment Information: We may collect payment details, such as credit card or bank information, for processing transactions. This information is securely processed by third-party payment processors.
• Tracking Information: When you use our courier services, we collect data related to the shipment, such as tracking numbers, shipment status, and delivery locations.
• Website Usage Data: We collect anonymous data related to your visit to our website, such as IP addresses, browser type, and usage statistics, to improve our website’s functionality and user experience.

2. How We Use Your Information

We use the information we collect to:

• Process Orders: To fulfill your courier service requests and ensure timely delivery.
• Improve Services: To optimize our services, track performance, and enhance your user experience.
• Communication: To send notifications regarding order status, updates, promotions, or customer service inquiries.
• Security: To ensure the safety and security of our website, services, and customers.

3. How We Protect Your Information

We employ a variety of security measures to protect your personal information, including encryption, secure servers, and regular monitoring of our systems for potential vulnerabilities. While we take reasonable precautions to safeguard your data, no data transmission method or storage system is 100% secure.

4. Sharing Your Information

We may share your information with trusted third-party service providers in the following cases:

• Payment Processors: To process payments and manage financial transactions.
• Delivery Partners: To ensure the successful delivery of your packages and manage logistics.
• Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or protect our rights.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to remember your preferences and improve functionality. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

6. Your Rights and Choices

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request updates or corrections to your personal data.
• Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from promotional emails or communications at any time by following the unsubscribe link in the message or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party sites. These third parties have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. International Data Transfers

If you are located outside of [Country Name], please note that your personal information may be transferred to and processed in other countries where our services or third-party service providers operate. By using our services, you consent to the transfer and processing of your information in these countries.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us

Terms Of Use

1. Intellectual Property Rights

All intellectual property rights in the contents of the Website are owned by Aramex, its affiliates, or its licensors and is protected by copyright, trademark, and other applicable laws.

All content included on the Website, including without limitations text, graphics, logos, button icons, images, software, films, audio clips, downloads, interfaces, code, software, and the compilation of all content on the Website is the exclusive property of Aramex or its licensors and is protected by international copyright, trademark, and other applicable laws.

All trademarks, logos, service marks and trade names displayed on this Website are the registered and/or unregistered trademarks of Aramex or its affiliates, or third-party trademark or trade name holders.

No part of the Website may be copied, reproduced, modified, transmitted, stored or exploited for commercial gain, as part of any other website or in any other form, whether electronic or otherwise, without the prior written consent of Aramex, except that you may print or download to your hard drive or other storage device extracts from the Website for your own personal or internal business use. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content of the Website is strictly prohibited and constitutes breach of these Terms of Use. Your use of the Website does not entitle you to any intellectual property rights in the contents of the Website other than limited right of use granted to you under these Terms of Use. Any unauthorized use of the Website may result in a violation of intellectual property laws, the laws of privacy and publicity, and communication regulations and statutes.

2. Use of Website

You may not use any “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website, or in any way reproduce or circumvent the navigational structure or presentation of the Website, to interrupt or attempt to interrupt the operation of the Website, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website.

You may not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means. The use of non-authorized scripting technologies to obtain information from the Website or submit information through the Website is strictly prohibited.

We reserve the right, at any time, to restrict or terminate your access to, or use of the Website if you breach these Terms of Use or for any other reason whatsoever without notice. Termination or restricting your access or use will not waive or affect any other right or relief to which we may be entitled, at law or in equity.

Return Policy for Courier Services

At EXIM EXPRESS, we are committed to providing excellent courier services and ensuring that your shipments are delivered safely and on time. In the event that a return or claim is necessary, we have established a clear and transparent return policy to help guide you through the process.

1. Eligibility for Returns or Claims

We accept returns or claims for the following situations:

• Damaged Shipments: If your package arrives damaged due to mishandling or an incident during transit, we will assess the situation and provide a resolution.
• Lost Shipments: If a package is confirmed lost while in transit, we will initiate a claim process to resolve the issue.
• Incorrect Deliveries: If you receive an incorrect item or shipment, we will correct the error at no additional charge.
• Undeliverable Shipments: If a shipment cannot be delivered due to an error on our part (such as incorrect address input or failed delivery attempts), we will work with you to resolve the issue.

Please Note: Claims for returns must be initiated within 7 days of delivery or 7 days of the expected delivery date.

2. How to Initiate a Return or Claim

To start a return or claim process, please follow these steps:

1. Contact Us: Reach out to our customer service team at
   contact email: info@eximexpress.bt
   Phone number: +975 17415632

2. Provide Information: You will need to provide the following information:
   • Shipment tracking number
   • Description of the issue (damage, loss, incorrect delivery, etc.)
   • Photos of any damage 
3. Investigation Process: Our team will investigate the issue to determine the cause and eligibility for a return, refund, or replacement depending on situation .

3. Damaged Shipments

If your package is damaged upon delivery:

• Document the Damage: Take clear photos of the damaged item, packaging, and any visible issues.
• File a Claim: Notify us immediately within 7 days of receiving the damaged item.
• We will begin an investigation and assess whether a refund or replacement is warranted.

4. Lost Shipments

If your shipment is lost in transit:

• Track the Shipment: Please check the tracking number for any delivery updates.
• File a Claim: If the shipment is confirmed lost, we will initiate a claim process and provide a resolution.
• If the claim is approved, you will be offered a refund or a replacement.

5. Incorrect Deliveries

If you receive the wrong item:

• Notify Us: Contact our support team within 3 days of receiving the incorrect shipment.
• Return Process: We will arrange for a return of the incorrect item at no additional charge and deliver the correct item to you.
• Refund or Replacement: After processing the return, a refund or replacement will be provided based on your preference.

6. Return Shipping Costs

• Returns Due to Our Error: If a return is initiated because of damage, loss, or incorrect delivery (caused by our mistake), we will cover the return shipping costs.
• Returns for Customer-Caused Reasons: If you wish to return an item for any reason unrelated to our service (e.g., buyer’s remorse), you will be responsible for the return shipping costs.

7. Refunds or Replacements

Once your claim has been reviewed and approved, we will issue:

• Refund: A refund will be processed using the original payment method. Please note that it may take up to 7-10 business days for the refund to appear in your account.
• Replacement: If you prefer a replacement, we will arrange for a new shipment of the same item at no additional cost.

8. Exclusions

Please note that the following items are not eligible for return or refund:

• Incorrectly Packed Items: Items that were improperly packed by the sender.
• Perishable Goods: Items that are time-sensitive or perishable (e.g., food, flowers).
• Temperature-Sensitive Items: Items that require specific temperature controls or environmental conditions (e.g., pharmaceuticals).
• Non-Returnable Items: Items that are clearly marked as non-returnable or final sale at the time.

9. Delivery Delays and Service Interruption

While we make every effort to ensure timely deliveries, unforeseen events such as extreme weather, natural disasters, or political disruptions may affect delivery times. In such cases:

• We will keep you informed about any significant delays.
• If a shipment is delayed beyond reasonable expectations, we will evaluate the situation and offer compensation or alternatives as necessary.

10. Important Terms

• Processing Time: Please allow up to 5 business days for processing return claims.
• Customer Responsibility: Ensure that all shipping information (including the recipient’s name, address, Zip code and contact information) is accurate to avoid delays or complications.
• Third-Party Services: We partner with third-party carriers and service providers, and while we strive for accuracy, their processes may affect delivery. In such cases, we will assist in resolving the issue in collaboration with them.